Return & Refund Policy
We want you to love your Airlace order. If something isn't right, here's how our return and refund process works.
30-Day Risk-Free Guarantee
Every order comes with a 30-day risk-free guarantee starting from the delivery date. If you're not satisfied, contact us within 30 days of delivery and we'll help make it right.
How to Start a Return
Email our support team via our Contact page with your order number and the reason for your return. We'll respond with instructions and, where applicable, a return authorization.
Eligibility
- Requests must be made within 30 days of the delivery date
- For hygiene reasons, opened mouth tape and nose strip packaging may only be eligible for a refund, not a physical return, at our discretion
- Bundle and subscription orders are eligible under the same 30-day window
Refunds
Once your return or refund request is approved, we will process your refund to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card issuer.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, contact us right away with photos of the issue and we'll send a replacement or refund at no additional cost to you.
Late or Missing Refunds
If you haven't received a refund within the expected timeframe, please check with your bank or card provider first, as processing times vary. If you still have questions, reach out via our Contact page.
Contact Us
Questions about a return or refund? Reach out through our Contact page and we'll get back to you as soon as possible.